FAQs

Welcome to the Intimate Chic Help Center. Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.

1. Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay, Shop Pay), and PayPal.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible. Please email us at info@intimatechic.shop within 1 hour of placing your order if you need to make changes or cancel. Once an order has been processed or shipped, we cannot modify it.

2. Sizing & Fit

How do I know what size to order?
Most of our bodysuits are designed for a sleek, body-hugging fit (Slim Fit / Skinny Fit). We recommend ordering your usual standard UK size. If you are between sizes or have a longer torso, we suggest sizing up for the most comfortable fit.
What materials are your bodysuits made from?
We use high-quality, stretchy materials designed to hold their shape, including premium Ribbed Knit (Pit Cloth), smooth Milk Silk, and breathable sheer mesh blends. Material details are listed on each individual product page.

3. Shipping & Delivery

Where do you ship from and how long does it take?
We ship directly from our fulfillment center in Dartford, UK. Order processing takes 1–3 business days. Once shipped, Standard Delivery takes 3–5 business days.
Do you offer in-store pickup?
Our location at 87 Wellcome Ave is an administrative and fulfillment facility only. We do not have a physical retail storefront, so in-person pickups are not available.
How can I track my order?
As soon as your order ships, we will send you a confirmation email containing a tracking link. Please allow up to 48 hours for the tracking status to update.

4. Returns & Hygiene Policy

What is your return policy?
We offer a 14-day return window from the day you receive your package under UK Consumer Contracts Regulations. Items must be unwashed, unworn, and have all original tags attached.
Can I return a bodysuit?
Because bodysuits are intimate items, they cannot be returned if the protective hygiene seal is broken, tags are removed, or if there are any signs of wear (such as deodorant, makeup, or scent marks). We highly recommend trying your bodysuits on over your own underwear to ensure they remain eligible for a return if the fit isn't right.
Who pays for return shipping?
Customers are responsible for covering the cost of return shipping. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit.

Customer Support Hours

If your question wasn't answered above, our team is happy to help!